Refund policy

Return & Refund Policy

Last updated: July 22, 2026

Thank you for shopping with us. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all original accessories and documentation.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Gift cards.
Downloadable digital products.
Items that have been used, damaged by the customer, or are not in their original condition.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We will review your claim and, if approved, provide a replacement or a full refund at no additional cost.

Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to our error or a defective product, we will cover the appropriate replacement or refund in accordance with our review process.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after delivery if your order qualifies under this policy.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier and CJdropshipping to investigate the shipment and provide an appropriate resolution.